Frequently Asked Questions

FAQ

  • Shipping & Returns

  • Are there import fees/duties/taxes/restrictions when shipping internationally?

    The purchaser (importer) is responsible for the package once it leaves our facility. Please research the destination country's import guidelines before placing your order. Your package is subject to the import laws of the country to which it is shipped. VeganJerky.com is not responsible for any import duties, taxes, fees, handling fees, damages, delays, restrictions/rejections, or any additional charges after your package has been shipped from our facility. Once a package has left our facility it is the property and responsibility of the purchaser. Rejected, delayed, and/or damaged packages will most likely not be returned to us. As a courtesy, any packages that are returned to us will be held for up to 15 days while we await instructions from the purchaser (purchaser is responsible for arranging for new shipping). If the purchaser does not contact us during the holding period, the package will be disposed of. All claims due to damage, loss, delay, and/or additional fees, must be filed with the package carrier and/or the destination country's customs department. Shipping charges are non-refundable. All sales are in USD, and VeganJerky.com is not responsible for any additional exchange rates/fees/etc. Please read the terms for international orders for more details.

  • Can I ship to a PO Box?

    We recommend using the street address format for your PO Box: Line 1: Your post office street address Line 2: Box ### Line 3: City, State Zip. For larger/heavier orders, we may use a courier that does not deliver to PO Boxes. If we are unable to ship your order to a PO box, we will contact you for an alternate address.

  • Do these items require refrigerated shipping?

    Currently all of the products sold on VeganJerky.com are shelf-stable, meaning they do not require refrigeration (some require refrigeration after they have been opened). If you live in an extremely hot environment, we recommend having your order delivered to an address where someone can bring the package inside quickly, so it doesn't sit in your hot mail box or porch all day.

  • I typed the wrong shipping address on my order, what should I do?

    If the order has not yet shipped, please contact us with your order number ASAP! If the order has already shipped, you can use the tracking details to contact USPS or FedEx to try to reroute the package. USPS and FedEx offer rerouting services through their websites. VeganJerky.com cannot be held responsible for replacing orders shipped to an address entered incorrectly on an order.

  • My package wasn't delivered, what should I do?

    Please check the tracking information provided in the shipping confirmation email and/or on your VeganJerky.com account page. You can use the tracking details to contact your local post office or FedEx office to try to track down the package. Unfortunately packages that are "un-deliverable as addressed" are typically destroyed by the delivery service due to the sensitive nature of food shipping, but you may be able to track down the package before it departs your local post office if you contact them quickly enough.

  • When will my order ship?

    Orders typically ship in 24 business hours after payment is received. You will receive a tracking email when your order ships.

  • Do you ship to my country?

    We are located in the USA. Please load the shopping cart with products and search for your country in the shipping calculator at the bottom of the shopping cart. If your address is not available in our system, please let us know! We are always growing, so we might ship to your country next!

  • What are my shipping charges/options?

    Please visit our shipping special page to view our current discounted/free rates! Shipping charges are based on order weight, volume, and distance traveled. Shipping is automatically calculated at the bottom of the shopping cart. Load the cart with the items you want, then enter the shipping state, city, and zip code. There is no need to supply your credit card info for a shipping quote.

  • What is the return policy?

    Please see our Returns Page for complete details regarding our return policy.

  • Privacy

  • Privacy Policy

    We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

  • Security

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.